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Application Specialist Diagnostic Systems

Salary: Flexible working, benefits

National Role, Midlands Preferable

This is a national role, Location can be anywhere although Midlands it preferable.
Flexible working Benefits include Pension, Private Health Care, Company car and everything you need for your home office.

Are you looking for a new opportunity? A career with great prospects that helps advance the world of health?

We at BD are looking for someone that as a NHS laboratory background, preferably in Cytopathology/Cellular pathology. Experience in cytology screening and certainly cytological preparation/processing would be highly advantageous.

However, individuals with a background in HPV testing or Haematology (with microscopy experience) who can demonstrate a good understanding of NHS Cervical Screening Programme and maybe cytology processes will also be considered. Life science graduates will be considered who are highly motivated, ambitious and passionate about making a difference. Ultimately, you have to be customer/patient centric person who enjoys challenges and thrives in a dynamic environment.

Following are essential to role:

Excellent written and oral communication skills

Training and mentoring experience/skills

Strong interpersonal needed to build effective relationship with NHS lab staff

Excellent trouble shooting and decision making skills

Strong organisational skills with the ability to multi-task and work well under pressure

80% travel required with flexible working

Computer proficiency in MS office product required

Be comfortable with the BD core values

Responsibilities

Building working relationship with each customer account that allow effective management of customer application service and support.

Provide direction and support to customers on operation and maintenance of BD instruments

Serve as contact on application and minor technical problems

Demonstrates uses and advantages of the products, provide appropriate feedback to the organisation and help build strong customer loyalty.

Provide application support to the organisation for pre-sale activities

Working closely with technical support team, sales and marketing to address customer concerns, determine corrective action and customer follow up

Maintain customer satisfaction related to necessary service and the installation process by providing high level application advice and first class customer training

Maintain appropriate records as required by the company,

Co-ordinate customer training at BD training facilities as well customer sites.

BD is a global medical technology company focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. BD provides an environment which enables our highly talented workforce to be the best at their professions. We are always seeking people who have a passion and commitment to join our Company on its journey to ‘helping all people live healthy lives’.

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